Refund policy

REFUND POLICY

Bespoke & Personalised Items

Due to the bespoke and personalised nature of every Note & Thread piece, we are unable to accept returns or offer refunds. Each item is made uniquely for you using your own handwriting and therefore cannot be resold or reused.

However, your satisfaction means everything to us. If for any reason you are unhappy with your order please get in touch at noteandthread@gmail.com and we will do everything we can to make it right.

Damaged Items

In the unlikely event that your piece arrives damaged in transit, please contact us within 48 hours of delivery at noteandthread@gmail.com with photographic evidence of the damage and we will resolve this for you as quickly as possible.

Lost or Missing Orders

If your order has not arrived within the expected timeframe please contact us and we will investigate with Royal Mail on your behalf.

Cancellations

As each piece is made to order and work begins promptly upon receipt of your order, we are unable to accept cancellation requests once production has begun. If you need to cancel please contact us as soon as possible at noteandthread@gmail.com and we will do our best to accommodate your request.

Note & Thread — made from memories you never want to fade.